general summary statement
this role is responsible f the timely administration of fafc s retail ptfolio the general administration of all associated activities.
- assist to process all retail customer payments.
- assist fafc acing department to reconcile bank acs.
- send sht messages (sms) to remind customers of monthly payment befe the due date send sms to follow-up on early delinquent customers, phone customers if sms cannot be reached system maintenance.
- preparation administration of all contract maintenance such as due date change, deferral etc., including all suppting documentation.
- assist customers to claim vehicle insurance if needed.
- outsource the letters to the external printing house to print, f returned outward mails, hle them timely.
- f contracts closed, send sms to remind customers to process de-lien prepare lien de-registration documentations.
- answer inquiry from all customers, both retail customers dealers provide prompt courteous service to them. f customers complaint, provide professional effective assistance to customers.
- maintenance & administration of the off-site bulk files iginal documentations.
- assist in the preparation of procedures desktop manuals.
- wking closely with other departments in fafc communicate any systems issues that occur in cfocus.
- prepare provide daily / monthly metrics as directed, ensuring all kpi s are being maintained within the customer service department area of control.
- process data in the cfocus system in accurate efficient manner to ensure the job quality data integrity.
- maintain a good recd filing system to ensure customer s data contracts are under well maintenance custody.
- carry out other ad hoc assignments, suppt activities as required by the business
- university graduate with business banking maj preferred.
- strong, confident non-confrontational negotiation skill good follow-up skills.
- strong service mindset.
- strong inter-personal skills / good team player.
- good computer skills.
- good ganizational administration skills.
- good written verbal english language skills